Knowledge articles and information in support of IT services related to information sharing, productivity, and integrated collaboration suites used to create, share, and exchange information.

Articles (108)

About shared accounts

A shared account allows several K-Staters, such as a college or department staff, to share a single K-State email account, which includes email, calendar, contacts, and more.

About Zoom

Zoom is a full-featured video and collaborative technology which unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform.

Adding and removing access to work and school accounts in Windows

This article will provide a guide on how to add and/or remove your work and school account in Windows settings.

Adding documents to OneDrive

How to upload a document or create a new document in OneDrive on the web

Adding owners to a LISTSERV

Adding Owners to a LISTSERV.

Adding to Favorites in Outlook for Windows

How to add items into the Favorites folder in Outlook 2013.

Applying categories in Outlook for the web

How to use categories to organize your mailbox.

Bulk import subscribers to your LISTSERV mailing list

In the LISTSERV interface, you can add multiple subscribers to a list you own using a .CSV or .TXT file.

Calendar sharing error in Microsoft 365

Resolving calendar sharing error in Microsoft 365

Canceling meetings in Outlook for Windows

Canceling meetings in Outlook.

Cancelling events in Outlook for the web

Removing a meeting you scheduled will let the meeting attendees know the meeting is cancelled. You can only cancel meetings that you organized.

Changing themes in Outlook for the web

Outlook for the web provides a variety of themes you can choose from to meet your personal preference. This includes light and dark modes to help ease eye strain.

Checking storage usage in OneDrive

How to check how much storage space is free in OneDrive.

Configuring Microsoft 365 email on an Android phone

Setting up Microsoft 365 email on an Android phone.

Configuring Microsoft 365 email on an iPhone, iPad, or iPod Touch

Configure your K-State email with the Mail application on IOS devices.

Configuring shared accounts in Microsoft 365

How to view and add a shared account in Outlook for the web.

Creating a rule for meeting requests in Outlook for the web

Meeting requests and responses can quickly clutter your inbox. Create rule(s) that filter all meeting-related messages to specific folder(s).

Creating a rule for meeting responses in Outlook for the web

Meeting requests and responses can quickly clutter your inbox. Create rule(s) that filter all meeting-related messages to specific folder(s).

Creating a signature in Outlook for Windows

How to set a signature in Outlook for Windows.

Creating an email signature in Outlook for the web

You can create an email signature that you can add automatically to all outgoing messages or add manually to specific ones.

Creating an out of office reply in Outlook for the web

Use automatic replies to inform people you will be out of the office and won't be responding right away to their email messages.

Creating and managing folders in Outlook for the web

How to create, move, rename, and delete folders.

Creating calendars in Outlook for Mac

Creating calendars in Outlook for Mac.

Creating calendars in Outlook for the web

You can create multiple calendars in Outlook.This helps with keeping your calendars organized and easily viewable without out cluttering your primary calendar.

Creating contact groups in Outlook for Windows

How to create contact groups in Outlook for Windows.

Creating email messages on behalf of another person in Outlook for Windows

Creating and sending emails on behalf of another person.

Creating folders in Outlook for Windows

How to create a new folder in Outlook for Windows.

Creating rules in Outlook on the web

Rules can be used to automatically sort incoming emails into folders based on, for example, who the sender is, who the message was sent to, or the importance of a message. For example, you can create a rule to automatically move all mail sent to a group you're a member of to a specific folder.

Customizing Outlook on the web

How to customize the way Outlook on the web looks and how messages are displayed by applying themes and editing the display settings.

Delegating access to a calendar in Outlook for Windows

A delegate can see your calendar and, depending on the permissions given, can create and respond to meetings on your behalf.

Delegating access to send on behalf in Outlook for Windows

How to set a delegate to read and send emails on your behalf in Outlook for Windows.

Differences between OneDrive for Business and OneDrive

Differences between OneDrive for Business and OneDrive.

Disabling email forwarding in Outlook on the web

Disable email forwarding through your Inbox Rules.

Email distribution groups

Distribution Group request.

Email records FAQs

Email Records Frequently Asked Questions.

Finding a LISTSERV mailing list to join

How to get a list of the public listservs at K-State.

Installing Microsoft 365 apps on Android/Apple Mobile Devices

Installing Microsoft Office Apps on Android/Apple Mobile Devices.

Installing Zoom for Microsoft Teams

Installing Zoom for Microsoft Teams.

LISTSERV basics for subscribers

Basics for listserv subscribers.

LISTSERV commands

Listserv commands

Locating POP, IMAP and SMTP settings for Microsoft 365

How to locate POP, IMAP and SMTP settings for Office 365

Managing a shared account

Managing a Shared Account

Managing addresses in blocked senders list in Outlook on the web

Using the Outlook Web App to manage addresses in a blocked senders list.

Managing junk email in Outlook on the web

Potential junk email is moved to the junk email folder automatically, and any potentially dangerous content (links, executable code, etc.) within the message is disabled.

Managing LISTSERV mailing list subscriptions

Manage LISTSERV mailing list subscriptions.

Managing safe senders and domains in Outlook on the web

How to add, edit, and remove safe senders and domains that you wish to always receive e-mails from.

Managing your email

Office 365: Managing your email.

Managing your LISTSERV mailing list templates

How to manage templates of the ListServ mailing lists that you own.

Managing Zoom breakout rooms

How to manage zoom breakout rooms.

Microsoft 365 remote wipe of mobile devices

Using Office 365 to initiate a Remote Wipe of Mobile Devices.

Microsoft 365 supported email clients

Defines email clients that are supported by the IT Service Desk and Information Technology Sources

Microsoft Teams message retention schedule

Microsoft Teams Message Retention Schedule.

Microsoft Teams New Update Features

Updated features in the new Teams client.

Moving email messages out of the Junk folder in Outlook on the web

How to move emails out of the Junk folder in webmail.

Not receiving messages in Outlook on the web

This article goes over some reasons on why somebody might not be receiving emails.

Office 365 Basic Authentication to be disabled Oct. 31

Microsoft is phasing out Basic Authentication for the higher security standards of Modern Authentication.

Office 365 faculty licenses One Drive changes

One Drive storage limit changes for A1 licenses and who gets A1 licenses.

Opening another person's mailbox in Outlook for Windows

To automatically open another person's mailbox in addition to your own each time you open Outlook

Opening other mailboxes (shared, rooms, resources) in Outlook on the web

A shared mailbox allows a group of people to share a single K-State email account, which includes email, calendar, and contacts. This allows the group to monitor and send email from the account. Only those designated by the account owner can access the account.

Outlook room scheduling options and permissions

How to configure room/resource scheduling within webmail.

Printing a calendar in landscape orientation in Outlook on the web

This article contains the steps needed to follow in order to print a landscape-oriented calendar.

Read receipt and deliver receipt message options in Outlook on the web

How to request read and or delivery receipts in Outlook Webmail.

Removing saved email passwords from Outlook for Windows

Outlook may show as disconnected from the server after your eID password is changed. These steps will remove your old saved password and allow you to enter your new password into Outlook.

Removing Your LinkedIn Profile from Microsoft 365

For users who do not wish to have their LinkedIn profile visible in their K-State Office 365 profile

Replying to or forwarding email on behalf of another person in Outlook for Windows

After you have been made a delegate by another user, you can reply to or forward their mail on their behalf

Requesting a shared account

About and requesting a shared account

Rescheduling events in Outlook on the web

You can change an appointment, meeting, recurriing appointments, or event that you created to update your Outlook calendar and to let other people know about schedule changes.

Rescheduling meetings in Outlook for Mac

Rescheduling meetings in Office 365 on a Mac.

Responding to meeting requests for another person in Outlook for Windows

How to respond to meeting requests for another person on Outlook Desktop in Windows.

Restoring deleted items in Outlook on the web

Restoring deleted items from Outlook Web App back to their default locations.

Scheduling a meeting room in Outlook on the web

Schedule a meeting room at the same time you invite attendees.

Scheduling attendees for your meeting in Outlook on the web

Create an invitation to send to those you want to attend a meeting.  Responses to your invitation (e.g. accept/decline) will appear in your Inbox.

Scheduling meetings in Outlook for Windows

How to schedule meetings through Outlook Desktop through Windows.

Searching email in Outlook on the web

How to search for specific email by sender, topic, date, etc. is a common need in email. Basic techniques and some advanced search terms are provided in this article.

Sending LISTSERV mailing list commands

How to send listserv commands in webmail.

Sending encrypted email in Outlook on the desktop/web

Email encryption encodes the content of email messages, including attachments, to protect potentially sensitive information from being read by anyone other than the intended recipients. Email can be encrypted for both K-State and external recipients.

Setting your language and time zone preference in Outlook on the web

How to set your language and time zone preference.

Sharing folders in Outlook on the web

Learn to use the Outlook Web App to Share Folders.

Subscribing to online calendars in Outlook on the web

You can subscribe to any public calendar on the Internet. Once you have subscribed, you will see that calendar in your list of calendars.

Subscribing to shared accounts in Outlook for Windows

How to subscribe to a chased account in Outlook

Survey Flow in Qualtrics

How to utilize the Survey Flow in Qualtrics.

Using a personal meeting ID in Zoom

Changing a Zoom account's Personal Meeting ID.

Using Outlook to respond to meeting requests

Learn how to respond to meeting requests through outlook.

Using Zoom within Microsoft Teams

Using Zoom within Microsoft Teams.

Viewing a folder that has been shared with you in Outlook on the web

How to view a shared folder in Outlook Webmail.

Viewing a shared account in Outlook on the web

How to view a shared account in Webmail.

Viewing shared calendars in Outlook for Windows

Viewing Shared Calendars Outlook on Windows.

Viewing shared calendars in Outlook on the web

You can view other people's calendars once they have granted you access.

Zoom Software Quarterly Lifecycle Policy

Zoom minimum software requirements and link to detail.