Knowledge articles and information in support of IT services related to information sharing, productivity, and integrated collaboration suites used to create, share, and exchange information.

Articles (93)

About Zoom

Information about the Zoom video conferencing suite

Bulk import subscribers to your LISTSERV mailing list

In the LISTSERV interface, you can add multiple subscribers to a list you own using a .CSV or .TXT file.

Calendar sharing error in Office 365

Resolving calendar sharing error in Office 365

Canceling a recurring meeting in the Outlook Web App

How to cancel a meeting in the Outlook Web App

Configuring Office 365 Email on an Android phone

Office 365 Email may be set up on an Android phone in two ways.

Configuring Office 365 Email on an iPhone, iPad, or iPod Touch

Configure your K-State email with the Mail application on IOS devices

Configuring shared accounts in Office 365

How to view and add a shared account in webmail.

Converting to a shared account from a group eID

Group eID are being phased out in favor of shared accounts. This article details the procedures for doing so.

Creating a rule for meeting responses in the Outlook Web App

How to create a rule that filters all meeting-related messages to a specific folder for Outlook Web App.

Creating an email signature in Outlook Web App

How to create an email signature in the Outlook Web App.

Creating and managing folders in the Outlook Web App

How to create, move, rename, and delete folders.

Customizing the Outlook Web App

How to customize the way the Outlook Web App looks and how messages are displayed by applying themes and editing the display settings.

Delegating access to a calendar in Outlook Desktop (Win)

A delegate can see your calendar and, depending on the permissions given, can create and respond to meetings on your behalf.

Differences between OneDrive for Business and OneDrive

Differences between OneDrive for Business and OneDrive.

Distribution Group

Distribution Group request

Email Records Frequently Asked Questions.

Email Records Frequently Asked Questions.

Enabling/Disabling email forwarding in Outlook Web App

Enable or disable forwarding in the Outlook Web App.

Find a LISTSERV mailing list to join

How to get a list of the public listservs at K-State.

How to change themes in Outlook Wed App

how to change themes in Outlook web app

Installing Zoom for Microsoft Teams.

Installing Zoom for Microsoft Teams.

LISTSERV commands

Listserv commands

LISTSERV: Adding Owners to a LISTSERV

Adding Owners to a LISTSERV.

Listserv: Basics for Subscribers

Basics for listserv subscribers.

Locating POP, IMAP and SMTP settings for Office 365

How to locate POP, IMAP and SMTP settings for Office 365

Manage LISTSERV mailing list subscriptions

Manage LISTSERV mailing list subscriptions.

Manage your LISTSERV mailing list templates

How to manage templates of the ListServ mailing lists that you own.

Managing a Shared Account

Managing a Shared Account

Managing junk email Outlook Web App

Potential junk email is moved to the junk email folder automatically, and any potentially dangerous content (links, executable code, etc.) within the message is disabled.

Managing safe senders and domains in the Outlook Web App

How to add, edit, and remove safe senders and domains that you wish to always receive e-mails from.

Microsoft Office Apps: Installing on Android/Apple Mobile Devices.

Installing Microsoft Office Apps on Android/Apple Mobile Devices.

Microsoft Teams Message Retention Schedule

Microsoft Teams Message Retention Schedule.

Office 365 Apps (Mac): Rescheduling meetings

Rescheduling meetings in Office 365 on a Mac.

Office 365 Basic Authentication to be disabled Oct. 31

Microsoft is phasing out Basic Authentication for the higher security standards of Modern Authentication.

Office 365 Remote Wipe of Mobile Devices

Using Office 365 to initiate a Remote Wipe of Mobile Devices.

Office 365 supported Email Clients

Defines email clients that are supported by the IT Service Desk and Information Technology Sources

OneDrive: Adding documents in the web app

How to upload a document or create a new document in the OneDrive web app.

Outlook (Mac): Creating calendars

Creating calendars in Outlook on Mac.

Outlook (Win): Creating contact groups in the desktop client

How to create contact groups in the desktop client through Windows.

Outlook (Win): Delegating access to Send on Behalf

How to set a delegate to read and send emails on your behalf in Outlook on a Windows device.

Outlook (Win): Opening another person's mailbox

To automatically open another person's mailbox in addition to your own each time you open Outlook

Outlook (Win): Viewing Shared Calendars

Viewing Shared Calendars Outlook on Windows.

Outlook (Windows): Creating a Signature

How to set a signature in the Outlook Desktop Client.

Outlook 2013 (Win): Adding to Favorites

How to add items into the Favorites folder in Outlook 2013.

Outlook Desktop (Win): Scheduling meetings

How to schedule meetings through Outlook Desktop through Windows.

Outlook Desktop App (Win): Creating folders

How to create a new folder in the Outlook Desktop Client on a Windows device.

Outlook Desktop App (Win): Responding to meeting requests for another person

How to respond to meeting requests for another person on Outlook Desktop in Windows.

Outlook Desktop App: Creating email messages on behalf of another person

Creating and sending emails on behalf of another person.

Outlook Room Scheduling Options and Permissions

How to configure room/resource scheduling within webmail.

Outlook Web App: Creating a rule for meeting requests

Create a Rule in the Outlook Web App for meeting requests.

Outlook Web App: Creating an out of office reply

How to automaticlly send out of office replies in Outlook Webmail.

Outlook Web App: Creating calendars

How to create a new calendar in Outlook Webmail.

Outlook Web App: Creating rules

How to add a rule to webmail inbox.

Outlook Web App: Forwarding email

How to set forwarding in Outlook Webmail.

Outlook Web App: Manage Addresses in Blocked Senders List

Using the Outlook Web App to manage addresses in a blocked senders list.

Outlook Web App: Not Receiving Messages

This article goes over some reasons on why somebody might not be receiving emails in the Outlook Web App.

Outlook Web App: Opening other mailboxes (shared, rooms, resources)

Opening other mailboxes (shared, rooms, resources) through Outlook Web App.

Outlook Web App: Read receipt and deliver receipt message options

How to request read and or delivery receipts in Outlook Webmail.

Outlook Web App: Rescheduling Events

Rescheduling events on the Outlook Web App that you have already created.

Outlook Web App: Responding to meeting invitations

Responding to meeting invitations in the Outlook Web App.

Outlook Web App: Restoring deleted items

Restoring deleted items from Outlook Web App back to their default locations.

Outlook Web App: Scheduling attendees for your meeting

How to invite attendees to an event in the Outlook Web App.

Outlook Web App: Scheduling events

How to schedule a meeting or event using the Outlook Web app.

Outlook Web App: Setting your language and time zone preference

Setting your language and time zone preference in Outlook Web App.

Outlook Web App: Sharing Folders.

Learn to use the Outlook Web App to Share Folders.

Qualtrics: sharing surveys with collaborators

How to share a qualtrics survey.

Qualtrics: Survey Flow

How to utilize the Survey Flow in Qualtrics.

Remove a Samba Connection in Windows

Removing a Samba Connection in Windows.

Removing saved email passwords from Outlook

Outlook may show as disconnected from the server after your eID password is changed. These steps will remove your old saved password and allow you to enter your new password into Outlook.

Replying to or forwarding email on behalf of another person in Windows Outlook

After you have been made a delegate by another user, you can reply to or forward their mail on their behalf

Searching email in Outlook Web App

How to search for specific email by sender, topic, date, etc. is a common need in email. Basic techniques and some advanced search terms are provided in this article.

Send LISTSERV mailing list commands

How to send listserv commands in webmail.

Sending encrypted email in Outlook and the Outlook Web App

How to send an encrypted email using webmail or the Outlook desktop client.

Set LISTSERV mailing list email delivery settings

Set LISTSERV mailing list email delivery settings

Shared accounts and Access

About and requesting a shared account

Subscribing to Shared Accounts in Outlook

How to subscribe to a chased account in Outlook

Unsubscribe from auto-populated LISTSERV list.

Unsubscribing from auto-populated LISTSERV list.

Using Outlook to Respond to Meeting Requests.

Learn how to respond to meeting requests through outlook.

View a shared account on Webmail

How to view a shared account in Webmail.

Viewing shared calendars in the Outlook Web App

How to view a shared calendar in the Outlook Web App.

Webmail: Subscribing to online calendars in Outlook Web App

Subscribing to any public calendar on the internet through Outlook Web App.