Objective
When shared accounts are requested, use the following information to get the account configured as well as set expectations.
- Shared accounts are not automatically enabled in Microsoft 365. They do not automatically populate for each person that is a member of the account.
- To create a shared account, the customer requests the shared account at: https://eid.k-state.edu/directoryRegistration/forms/shared.do.
Note: The person filling out the form is automatically entered as the Owner/Contact for the account.
- Once the request is sent in, Service Desk managers find the request in the KEAS support tool to either approve or deny the request.
- After the account is approved, the owner/manager adds or removes members in their eProfile page at eid.ksu.edu.
- After the shared account has been enabled, it takes approximately 1 hour to sync to Outlook on the web.
Prior to trying to open the shared account, make sure you have been added as a member to the account.
Audience
Environment
- Microsoft 365
- Outlook for the web
Procedure
Viewing a shared account in Outlook on the web on another tab
- Sign in to K-State webmail with your eID and password.
- Click the account icon.
- Select Open another mailbox...
![Select Open another mailbox...](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=8ebde5b3-ced1-464e-b36e-cdc9bc7f11b7.png)
- Type the name of the Shared account and click OK.
Note: The shared account should open in another browser tab.
Viewing a shared account as a folder in Outlook on the web
- Sign in to K-State webmail.
- Right-click the Account Name above the Inbox name.
- Select Add Shared Folder...
![](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=f7c2b103-6e9a-4835-8157-7a354554a05b.png)
- Right-click "Folders" and click Add shared folder.
![](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=fde7e333-0d7d-48a3-867f-31547a2339ae.png)
- Type the name of the Shared account and click Add.
![](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=1df6a6c1-8e8f-4d83-940f-dd0d99274622.png)
- Select the appropriate account and click Add.
![](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=4c105da2-83a3-466d-ba88-015b1acca0e4.png)
Note: The shared folder is added to your account and appears at the bottom of your folder list. After the account has been added in your K-State Webmail, it syncs to your Outlook app if used.