Configuring shared accounts in Microsoft 365


When shared accounts are requested, use the following information to get the account configured as well as set expectations.

  • Shared accounts are not automatically enabled in Microsoft 365. They do not automatically populate for each person that is a member of the account.
  • To create a shared account, the customer requests the shared account at:

    Note: The person filling out the form is automatically entered as the Owner/Contact for the account.
  • Once the request is sent in, Service Desk managers find the request in the KEAS support tool to either approve or deny the request.
  • After the account is approved, the owner/manager adds or removes members in their eProfile page at  
  • After the shared account has been enabled, it takes approximately 1 hour to sync to Outlook on the web.

Prior to trying to open the shared account, make sure you have been added as a member to the account.


  • Students
  • Faculty
  • Staff


  • Microsoft 365
  • Outlook for the web


Viewing a shared account in Outlook on the web on another tab

  1. Sign in to K-State webmail with your eID and password.
  2. Click the account icon.
  3. Select Open another mailbox...

    Select Open another mailbox...

  4. Type the name of the Shared account and click OK.

    Note: The shared account should open in another browser tab.

Viewing a shared account as a folder in Outlook on the web

  1. Sign in to K-State webmail.
  2. Right-click the Account Name above the Inbox name.
  3. Select Add Shared Folder... 

  4. Right-click "Folders" and click Add shared folder

  5.  Type the name of the Shared account and click Add.

  6. Select the appropriate account and click Add.

Note: The shared folder is added to your account and appears at the bottom of your folder list. After the account has been added in your K-State Webmail, it syncs to your Outlook app if used.


Article ID: 67
Mon 5/23/22 1:39 PM
Tue 2/13/24 6:24 PM

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