Not receiving messages in Outlook on the web


Below are steps to fix the issue of not receiving messages.


  • Students
  • Faculty
  • Staff
  • Guests


There are a few options to check to make sure the messages are not being processed a different way.

  • Forwarding email - If messages are being forwarded and Keep a copy of forwarded messages in Outlook Web App is not checked, the messages will not arrive in the Kansas State University email account.
  • Inbox Rules - If an inbox rule is set incorrectly, it can filter all messages instead of just the intended messages. Check all inbox rules to make sure that they are filtering just the intended messages.
  • Client - If a secondary client using POP, IMAP, or Exchange settings are set up to view email, there are settings to either not keep copies of emails that are downloaded on the server or to remove them from the server after so many days. Double-check the account settings and make sure these options are not set up.



Article ID: 382
Tue 6/21/22 1:41 PM
Fri 10/13/23 12:41 PM

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You can automatically forward your email messages by setting up Inbox rules. Once you no longer want to forward your messages, you can easily disable the forward. You can retain the rule in case you need to use it again.