Removing saved email passwords from Outlook for Windows

 Objective

Remove old saved password and allow entry of a new password in Outlook.

 Audience

• Students
• Faculty
• Staff

 Environment  

Microsoft Outlook

 Procedure

1. Close Outlook.
2. In the Windows Search box, type Credential Manager and click OK.
   
   
    
3. If using Windows 10, click Windows Credentials. (Skip this step if you are using Windows 7)
4. Under Generic Credentials, find your email address (eID@ksu.edu).
5. For each of those lines, click the drop-down arrow and click Remove.
   
   
    
6. Repeat step 4 for any other email accounts you have connected to Outlook that are having connectivity issues.
7. Open Outlook again. It should prompt for an updated password.