Knowledge articles and information in support of IT services related to University owned end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. This includes software and application installation and troubleshooting.

Articles (60)

Pinned Article Connecting to K-State wireless networks

K-State has four primary wireless networks to which students, faculty, and staff may connect: KSU Guest, KSU Wireless, KSU Housing. This article will discuss how to connect to KSU wireless and housing. The steps for guests are similar but without the login requirement.

Accessing Device Manager in Windows

How to get to Device Manager on a Windows 10 device.

Associating a file type with an app in Windows

Use one of the two methods below to change which apps open different file types by default

Changing an account password in Windows

How to change an account password on a Windows device.

Changing screen resolution in Windows 10

How to change the screen resolution on a Windows 10 device

Changing the default browser language in Google Chrome

How to change the default language in Google Chrome.

Clearing a browser's cache

Steps for clearing the cache of Chrome, Firefox, Safari, and Edge.

Connect to eduroam wireless on the K-State campus

Information about eduroam wireless on the K-State campus.

Connecting iPhone and Android to KSU Housing Wireless

Connecting iPhone and Android to KSU Wireless Networks.

Deleting wireless passwords from Keychain (MacOS)

How to delete the Keychain password for a MacOS

Determining if a device installed properly in Windows 10

How to determine if a driver is installed correctly on a windows 10 device. Also shows how to uninstall or update a driver.

Disabling wireless utilities

Some wireless applications and installation utilities require that the computer's wireless connection be managed by the Microsoft Windows Wireless Connection Manager. However, many computers are pre-loaded with different wireless connection managers, usually supplied by the manufacturers of their wireless cards, which prevents the applications from installing or working correctly.

Downloading Adobe Creative Cloud Suite

K-State provides Adobe Creative Cloud to all active faculty and staff free of charge. You can download the entire Adobe Creative Cloud Suite or individual Adobe apps, including Adobe Acrobat.

Downloading Adobe Creative Cloud Suite for State Extension Employees

K-State provides Adobe Creative Cloud to all state-employed active faculty and staff free of charge. You can download the entire Adobe Creative Cloud Suite or individual Adobe apps, including Adobe Acrobat.

Downloading and installing Microsoft Visio Pro

Downloading and installing Microsoft Visio Pro.

Downloading and installing SAS 9.4 on Windows 10

How to install or renew the license for SAS software.

Downloading and installing SPSS 28

How to install SPSS on a Windows or Mac device.

eduroam

Information about the international roaming service eduroam.

File storage options

K-State File Storage Options.

Finding your OneDrive for Business library URL

How to get the library URL for Business OneDrive account to sych to the desktop client.

Forget a wireless network connection

How to forget saved networks on wireless-connected devices.

Getting Mac OS Updates

How to check for updates to Mac OS.

Guidance on cleaning and sanitizing high touch electronics

Learn what to do and what to avoid while cleaning and sanitizing high touch electronics.

How to deactivate a Office 365 ProPlus installation

Office 365: How to deactivate a Office 365 ProPlus installation

Installing Adobe Reader in Windows

How to install adobe reader on a Windows device.

Installing Adobe Suite Shared Device license

Installing Adobe Suite Shared Device License

Installing and connecting to the GlobalProtect VPN app on a Mac

Installing and Connecting to the GlobalProtect VPN on a Mac.

Installing and connecting to the GlobalProtect VPN app on a Windows computer

How to install, connect to, and disconnect from the Global Protect VPN on a Windows machine.

Installing JMP

Installing JMP.

Installing Microsoft 365 Apps for Macs

How to Intsall Office 365 Apps for Macs.

Installing Microsoft 365 Apps for Windows

Installing Microsoft 365 from K-State webmail.

Installing SAS

Installing SAS.

Installing the Outlook App for iPhone or iPad

How to install and sign into the Outlook app on an iPhone or iPad.

Manually connecting to a wireless network in Windows

How to manually connect to a wireless network on a Windows 10 device.

Manually create a wireless connection on a Mac

How to create a wireless profile on a Mac.

Prevent Windows 10 from connecting to KSU Guest

How to make it so that a Windows 10 device doesn't automatically connect to the KSU Guest network.

Print using a copy code in Windows

Printing using a copy code in Windows.

Reformatting a flash drive in Windows

How to reformat a flash drive on a Windows device

Remove a Samba Connection in Windows

Removing a Samba Connection in Windows.

Removing programs and services from Startup

Removing programs and services from Startup.

Resetting PRAM on a Mac

How to reset a Mac device's PRAM.

Running IPconfig in Windows

How to run ipconfig on a windows machine.

Signing out/in of Microsoft 365 on a Mac

How to sign out of Office 365 on a Mac and then sign back in.

Starting WLAN AutoConfig in Windows

Start WLAN AutoConfig on a Windows computer

Switching Adobe accounts in Creative Cloud Desktop App

Switching Adobe Accounts in Creative Cloud Desktop App

System Restore in Windows 10

How to perform a system restore to a previous point in time on a Windows 10 device.

Turning off and on wireless

How to turn wireless on and off on a Windows 10 or MacOS device.

Uninstall Trend Micro OfficeScan for Mac OS X

Uninstalling Trend Micro OfficeScan for Mac OS X.

Uninstalling applications on a Mac

How to uninstall applications from a Mac device.

Uninstalling applications on Windows

How to uninstall an application on a Windows 10 device.

Uninstalling drivers in Windows

How to uninstall a driver on a Windows 10 device.

Uninstalling Trend Micro OfficeScan for Windows

How to uninstall Trend Micro on Windows 10.

Updating email and calendar after changing eID Password

Devices that will need to be changed after resetting an eID password.

Using Narrator Screen Reader in Windows

Narrator Screen Reader in Windows Operating System.