Knowledge articles and information in support of IT services related to University owned end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. This includes software and application installation and troubleshooting.

Articles (37)

Pinned Article Connecting to K-State wireless networks

K-State has four primary wireless networks to which students, faculty, and staff may connect: KSU Guest, KSU Wireless, KSU Housing. This article will discuss how to connect to KSU wireless and housing. The steps for guests are similar but without the login requirement.

Accessing Device Manager in Windows

How to get to Device Manager on a Windows 10 device.

Adobe: Installing Adobe Reader on Windows

How to install adobe reader on a Windows device.

Changing an account password in Windows

How to change an account password on a Windows device.

Clearing a browser's cache

Steps for clearing the cache of Chrome, Firefox, Safari, and Edge.

Connect to eduroam wireless on the K-State campus

Information about eduroam wireless on the K-State campus.

Connecting iPhone and Android to KSU Housing Wireless

Connecting iPhone and Android to KSU Wireless Networks.

Deleting wireless passwords from Keychain (MacOS)

How to delete the Keychain password for a MacOS

Disabling wireless utilities

Some wireless applications and installation utilities require that the computer's wireless connection be managed by the Microsoft Windows Wireless Connection Manager. However, many computers are pre-loaded with different wireless connection managers, usually supplied by the manufacturers of their wireless cards, which prevents the applications from installing or working correctly.

Downloading Adobe Creative Cloud Suite for State Extension Employees

K-State provides Adobe Creative Cloud to all state-employed active faculty and staff free of charge. You can download the entire Adobe Creative Cloud Suite or individual Adobe apps, including Adobe Acrobat.

Finding your OneDrive for Business library URL

How to get the library URL for Business OneDrive account to sych to the desktop client.

Forget a wireless network connection

How to forget saved networks on wireless-connected devices.

Guidance on cleaning and sanitizing high touch electronics

Learn what to do and what to avoid while cleaning and sanitizing high touch electronics.

Installing and connecting to the GlobalProtect VPN app on a Mac

Installing and Connecting to the GlobalProtect VPN on a Mac.

Installing and connecting to the GlobalProtect VPN app on a Windows computer

How to install, connect to, and disconnect from the Global Protect VPN on a Windows machine.

Installing Microsoft 365 Apps for Macs

How to Intsall Office 365 Apps for Macs.

Installing Microsoft 365 Apps in Windows

Installing Microsoft 365 from K-State webmail.

Manually connecting to a wireless network in Windows

How to manually connect to a wireless network on a Windows 10 device.

Manually create a wireless connection on a Mac

How to create a wireless profile on a Mac.

Reformatting a Flash Drive in Windows

How to reformat a flash drive on a Windows device

Remove a Samba Connection in Windows

Removing a Samba Connection in Windows.

Removing programs and services from Startup

Removing programs and services from Startup.

Resetting PRAM on a Mac

How to reset a Mac device's PRAM.

Running IPconfig in Windows

How to run ipconfig on a windows machine.

Signing out/in of Microsoft 365 on a Mac

How to sign out of Office 365 on a Mac and then sign back in.

Starting WLAN AutoConfig in Windows

Start WLAN AutoConfig on a Windows computer

Turning off and on wireless

How to turn wireless on and off on a Windows 10 or MacOS device.

Uninstall Trend Micro OfficeScan for Mac OS X

Uninstalling Trend Micro OfficeScan for Mac OS X.

Uninstalling applications on a Mac

How to uninstall applications from a Mac device.

Uninstalling applications on Windows

How to uninstall an application on a Windows 10 device.

Updating email and calendar after changing eID Password

Devices that will need to be changed after resetting an eID password.

Windows: Changing Screen Resolution

How to change the screen resolution on a Windows 10 device

Windows: Uninstalling drivers in Windows

How to uninstall a driver on a Windows 10 device.