Knowledge articles and information supporting IT service desk operations.
This article provides the hours of operation for the IT Service Desk.
Provides organizational listing of staff within the IT Service Desk umbrella organization.
Removing a group member in Grouper.
This article goes over an example of Technical Writing for a Knowledge Base Article.
Example of Technical Writing for Knowledge Base Articles for the Service Desk.
How to open the Task manager and how to look at important metrics in it.