Knowledge articles and information in support of IT services related to practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.

Articles (22)

K-State Today: How to submit an article

How to submit an article to K-State Today.

Perceptive Content- Accessing the Web Client

Accessing the Imaging Web Client.

Perceptive Content- eForm Links

New eForm links that were configured after the Perceptive Content upgrade to version EP2.

Perceptive Content- Foundation EP2 Technical

The Technical specifications to be able to utilize the Perceptive Content desktop interface.

Perceptive Content- ImagePrint Error: "LoadLibrary |C:\Program Files(x86)\ImageNow\bin64\INowPrint64.dll) fail...

INowPrint: Error message "LoadLibrary |C:\Program Files(x86)\ImageNow\bin64\INowPrint64.dll) fail...

Perceptive Content- Re-acquire Scanner Token

Fix an issue that prompts a user to re-acquire a scanner token each time a capture is selected.

Requesting Deprovisioning of an eID

How a consultant should go about a deprovisioning request.

Searching the Knowledge Base

Tips and information related to searching and accessing KB articles.

Softdocs Etrieve

This article provides background information about the Softdocs' Etrieve platform.

Submitting a request for help or services

Creating a Request or Incident Ticket using Team Dynamix

Submitting a Request or Incident ticket using the IT Service Portal

How to Submit a Request or Incident ticket using IT Service Portal

TeamDynamix Frequently Asked Questions

A summary of the most frequently asked questions about TeamDynamix during the implementation project.

Softdocs - Navigating Etrieve Central

This article provides an overview for how to access and navigate Softdocs Etrieve Central, a browser-based, mobile first management system for electronic forms and workflows.

Softdocs Etrieve E-Sign

This article provides an overview of how to use the Softdocs Etrieve E-Sign feature on document packages which have been routed to the user via workflows.

Softdocs Etrieve Flow Activity

This article provides an overview of how to use the Softdocs Etrieve Flow Activity for accessing document packages that the user had an active role in such as approving, initiating, etc.

Softdocs Etrieve Flow Inbox

This article provides an overview of how to use the Softdocs Etrieve Flow Inbox for managing document packages which have been routed to the user via workflows.

Softdocs Etrieve Form Drafts

This article provides an overview of how to use the Softdocs Etrieve Form Drafts for accessing and acting on incomplete forms.

Softdocs Etrieve Forms

This article provides an overview of how to use Softdocs Etrieve Forms that a user has permission to complete and submit.

Softdocs Etrieve Workflow Monitor

This article provides an overview for Workflow Admin users of how to use the Softdocs Etrieve Workflow Monitor as a troubleshooting tool to monitor and act on stuck or errored packages.