Knowledge articles and information in support of IT services related to practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.
Process for approving Knowledge Base articles in TDX.
This article provides an overview of the steps required in publishing a KB.
This article provides the steps in how create a knowledge base article including some technical writing standards and image guidelines.
This article provides instructions for creating an Operational Project type for College and Major Unit IT Directors aligned with the Division of IT.
This instructional article will provide the steps to download multiple files into a single PDF.
A description and explanation of how to leverage KB statuses.
How a consultant should go about a deprovisioning request.
Tips and information related to searching and accessing KB articles.
Setting custom permissions for an article.
This checklist is for KB Approvers and Authors to reference when writing articles in TDX.
Creating a Request or Incident Ticket using Team Dynamix
How to Submit a Request or Incident ticket using IT Service Portal
A summary of the most frequently asked questions about TeamDynamix during the implementation project.