Identity and access management, including accounts, authentication, access to systems managed by K-State IT, and role-based provisioning.
Support for University owned end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Information sharing, productivity, and integrated collaboration suites used to create, share, and exchange information. Includes services such as email, video conferencing, calendaring, productivity suites, file sharing, instant messaging tools, and web-based collaborative platforms.
Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.
Distribution, installation, and troubleshooting of software, licenses and subscriptions. Includes both cloud-based and desktop software.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development.
Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.
Offerings that provide a secure computing environment. Includes network security, system security, application security, and threat monitoring and management.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments are suitably equipped and functional to meet the needs of the education experience. This includes technology located in computer labs and self-service common use spaces.
Content management systems, portals, web hosting, web analytics, user experience design, and URL management. Also includes website and mobile application development.
A Project Evaluation Request is the starting point for initiatives requiring IT resources, including projects, enhancements, and process reviews.
One-way communications and emergency communications to the entire campus or other defined groups. Includes campus alert systems, broadcast email and text messaging, electronic newsletter distribution, and digital signage.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
Offerings that relate to the management of academic course materials that facilitate teaching and learning (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Includes learning management systems including recording, storing, editing, and publishing lectures.
Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems.
Technology associated with printers and copiers, such as copy, scan, fax, and print. Includes supporting technologies such as copy centers, print quota systems, 3D printing, and other replicating technologies.
Consultation and integration services, when offered as a consolidated service in support of data compliance and governance.
Support of room and facility systems, including classroom management, building security, safety and risk management, housing and dining systems, point of sale, transportation, and parking systems.
Offerings that respond to, remediate, and seek to prevent security incidents and vulnerabilities.