Desktop and Mobile Device Support

Support for university owned end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices. 

 Designed For

• Faculty
• Staff

 Features

• Desktop and mobile device services include:
  • Computer deployment and installation, device reimaging, replacement, and relocations.
  • Computer support and expertise, desktop/laptop diagnosis, troubleshooting and repair, and warranty repair services for Dell, Lenovo, HP and Apple hardware.
• Division of IT also offers supplemental support for departments that have their own IT staff but require additional assistance. Services provided by client services within the Division of IT are offered under two options: 
  • Service level agreements (SLA) have been established between Division of Information Technology and some university departments and agencies. Division of Information Technology provide support for desktop computers and some technology resources based on the agreement details. 
  • Time and materials (non-SLA) charges apply to services provided to non-SLA clients. Departments without an established SLA may request desktop support from Central IT, however you and/or your department will be responsible for any charges incurred. Terms and conditions apply.

Requirements

• Services apply to K-State-owned equipment only. 
• In many cases, the requesting department is required to provide installation media/file and license keys. 

Rates

Rates vary depending on your department's primary IT support and whether your department has an existing service agreement with client services in the Division of IT.  Find out more information by requesting this service, reviewing the related knowledge base articles, or contacting the IT Service Desk at 785-532-7722. 

Get Started

• Request this service for computer repair, deployment, installation and other areas of support and expertise.
• Report an issue if a computer, device, or software are not working correctly.

 Other Information

• Printer requests and issues
• Computer or device quotes
• Software installation requests may require licenses to be purchased, refer to the Software Licenses page .