The technician training is an entry level training for using TeamDynamix for managing service requests and incidents as technicians at K-State.
Designed For
- Staff with Technician access in TeamDynamix
Features
- Overview of
- TeamDynamix technician view.
- Service Portal and Service Catalog.
- Ticketing Interface and ticket management.
- Dashboards
Requirements
Technician access to TDX is is only available to staff that will be working tickets in TeamDynamix. Supervisors can request Technician access for staff using the Teamdynamix access request form.
Get Started
You may self enroll for the training course through Canvas.