In an emergency, when you don't have any of your Duo options available to you, call the IT Help Desk at 785-532-7722 for an emergency bypass code. Call the Kansas State University IT Service Desk at 785-532-7722. Ask for a Duo two-factor emergency bypass code. You will be asked to verify your identity by providing unique personal information. On your computer, click the Enter a Passcode button. Enter the bypass code in the passcode field, and click Log In. Note: You can authenticate using a Duo Passcode or Duo Bypass Code. A Passcode can is generated using the Duo Mobile app on your smartphone or tablet. The app can generate passcodes to log in when you do not have a cellular or WiFi connection. For step-by-step instructions, go to the Using a Duo Mobile Passcode Knowledge Base Article. The IT Services Desk can provide a Duo Bypass Code when your primary device is unavailable (lost, stolen, unavailable, dead battery, malfunctioning, etc.). To get a Duo Bypass Code, call the IT Service Desk at 785-532-7722.