Submitting a Request or Incident ticket using the IT Service Portal

Objective

Use the K-State IT Service Portal to submit requests and incident tickets.

User

• Faculty
• Staff
• Students

Environment

Kansas State University IT Service Portal (via browser)

Procedure

For Incidents: (an issue with a process or service not working as expected for more than one person)

1. Go to support.ksu.edu and sign in with your eID and password.
2. Below Submit a ticket, click Service Catalog.
3. Select the desired Service. 
4. Click Report an issue.
5. Fill out all fields in the Issue Details area.
6. Attach a file if desired.
7. Click Request.

For Requests: (an issue with a process or service for a single individual)

1. Go to support.ksu.edu and sign in with your eID and password.
2. Below Submit a ticket, click Service Catalog.
3. Select the desired Service. 
4. Click Request service.
5. Fill out all fields in the Request Details area.
6. Attach a file if desired.
7. Click Request.