Respondus Lockdown Browser FAQ and common fixes to issues

 About

Respondus Lockdown Browser FAQ and common fixes to issues

 Audience

  • Faculty
  • Staff

 Details 

What is Respondus Lockdown Browser?

LockDown Browser is a custom browser that locks down the testing environment within Canvas.

Who can use Respondus Lockdown Browser?

College of Veterinary Medicine, College of Business and English Language programs are currently paying for and using Lockdown Browsers for their courses. If you are an instructor of a different department that are interested in using Lockdown Browser please reach out to curtain@ksu.edu and hfchen@ksu.edu.

I am a student, where can I get Lockdown Browser?

College of Business lab computers and checkout computers are likely to have Lockdown Browser installed already. Please search for it first before installing it.

If you are using a personal device and have not previously used Lockdown Browser for K-State before. The download link is at https://download.respondus.com/lockdown/download.php?id=538647979

Lockdown Browser isn't behaving properly, what can I do?

Respondus has a Student FAQ section at https://support.respondus.com/hc/en-us/sections/4409607115931-Student-Support

A few things to check are

  1. Make sure your Lockdown Browser version are reasonably close to those listed on https://download.respondus.com/lockdown/download.php?id=538647979, if you have a significantly older version you might need to install the newer version. Though you might want to try step 2-5 below first.
  2. Make sure to close as many of the background apps as possible before launching Lockdown Browser. You cannot use web conference software (Zoom, Skype...), remote desktop application (Microsoft Remote Desktop, TeamViewer...) and generally any software that capture and communicate what's on your screen when running Lockdown Browser.
  3. Make sure there is no current system update happening. If so pause/delay them until a later time.
  4. Some antivirus might block Lockdown Browser's connection to AWS, causing page to not load. Try temporarily disabling your antivirus if the 2 steps above does not resolve your issue.
  5. Restart your computer, complete step 2-4 above and try again.

If none of the solution above resolve the issue. Please reach out to the Service Desk at 785-532-7722 or submit a ticket at support.ksu.edu.

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