Q: How do Students create an account?
A: Go to app.tophat.com/register/student/ and enter the 6-digit join code for your course. Registration can be done via a computer or by the Top Hat App, but payment methods are accepted on the web only. The code can be found in several areas including your course syllabus, the invite from your professor, the web address your professor is presenting, or at the beginning of each presentation.
Q: How do Students find the course?
A: Your professor will provide you with the unique 6-digit join code (e.g. 123456) for your course. Click "Add a Course" button after logging in to Top Hat using either Google Chrome or Firefox, and enter the join code.
Q: Top Hat says “My email is in use” when students try to create an Account
A: Go to app.tophat.com, select your school and try logging in with that email. If you can't login in, click Reset Password.
Q: Student subscription expired / getting reminders to create an account
A: Log out of Top Hat on all devices. Using Chrome or Firefox, log into Top Hat at app.tophat.com with the email address you used when paying for Top Hat. Make sure you are logging into Top Hat on all of your devices with the same email. For more info, contact support@tophat.com, 1-888-663-5491.
A: If your subscription expired, log onto Top Hat via the web (Chrome, Firefox, etc), and using a credit card purchase your desired subscription.
Q: I’m having trouble submitting responses in class or getting connectivity errors?
A: There are several tips and tricks you can try, they are here. After trying these, if the issue persists, please let your professor know and submit a support ticket via support@tophat.com 1-888-663-5491 (8am - 8pm CT).
Q: Professor has assigned Homework where can I find it?
A: In many cases professors may assign homework or assign content for review. Content that has been assigned won’t show up as a notification but will be highlighted within app under the “Assigned” tab. Questions can be resubmitted until the question has been closed by the professor or unassigned.
General Recommendations: