Body
Objective
Installing Adobe Suite Shared Device License
Audience
Environment
Adobe Suite
Procedure
Windows
IT sysadmins can install the software using the following steps:
- Navigate to the Applications/Apps/X drive on your computer, \\catfiles.users.campus\apps$. Note: If you do not see the Adobe folder, put a TDX request in.
- Open the folder "Adobe Creative Cloud Device License Packages."
- Copy the folder for the purchased software package onto the computer where the software is installed.
Note: This will be a compressed folder, .zip.
- Extract the files by clicking on the folder and clicking Extract all at the top of the window. (shown below)
![](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=64a514f0-732a-4df7-ac2c-3376d116f896.png)
- Once you have the folder on the desired computer, navigate to the "Build" folder. And run setup.exe.
Note: The full Adobe CC Suite install can take several hours. Just let it run until it completes.
- Once it completes, delete the computer's zip file and the extracted files.
Troubleshooting
If the installation fails, try the following:
- Check that the Operating System is Windows 10 1803 or newer. If not, the OS will need to be updated.
- Run the "Adobe Acrobat Windows" installer again.
- Run "Setup" again.
If the installation continues to fail:
- Uninstall all currently installed Adobe Products in Add/Remove Programs.
- Run Adobe CC cleaner. You can download the tool here.
- Run cleaner until nothing remains. You may run it 3 or 4 times.
- Restart the computer.
- Try the installation again.
macOS
IT sysadmins can install the software using the following steps:
- Navigate to the Applications/Apps/X drive on your computer (cmd k), //catfiles.users.campus/apps$. Note: If you do not see the Adobe folder, put a TDX request in.
![](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=becfdffc-d853-4a78-b2e3-d788b4a24842.png)
![](https://support.ksu.edu/TDPortal/Images/Viewer?fileName=b97e36d7-b573-4a1a-866d-61d2dbcb80e1.png)
- Open the folder "Adobe Creative Cloud Device License Packages."
- Copy the folder for the purchased software package onto the computer where the software is installed.
Note: This will be a compressed folder, .zip.
- Extract the files by double-clicking on the .zip file.
- After it's unzipped, navigate to the "Build" folder.
- Run "MacOS Adobe CC Shared Device Package_Install.pkg".
Note: This can take several hours. Just let it run until it completes.
- Once it completes, delete the computer's zip file and the extracted files.
Troubleshooting
If the installation fails, try the following:
- Run the "MacOS Adobe CC Shared Device Package" installer again.
- Rerun the installer package.
If the installation continues to fail:
- Uninstall all currently installed Adobe Products in the Application folder.
- Run Adobe CC cleaner. You can download the tool here. (Scroll down to the MacOS version)
- Run cleaner until nothing remains. You may need to run it more than once.
- Restart the computer.
- Try the installation again.
Notes