Using the Ping Command


At times a computer has problems communicating on a network or with the Internet.  One option that will assist you with troubleshooting this issue is running the Ping command as indicated below.



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  • Windows
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  1. Open the Start Menu/Screen and search for cmd or Command Prompt.


  2. To run the Ping command, at the command prompt, type ping and then enter a URL or IP address next to the command as shown below - then hit Enter.

  3. To interpret the Ping - look at the results above.  By default, four packets of data are sent out.  Each should return as shown.  A summary appears below the ping replies with details of success or failure rates.

  1. Click the Spotlight icon, search for Terminal, and hit Enter.

  2. Type ping -c # [address] where # is the number of pings you would like to send and [address] is the IP or web address that you would like to ping.

  3. Your results should look like this


To interpret the results:

  • The best ping shows all packets were sent and a response received with 0% of the packets lost.

  • The TTL is how long the information packet is allowed to exist before the ping fails.

  • If less than 75% of the packets are returned, there is a communication problem - either with existing hardware or on the network.

  • If you can ping an IP address ( for but not the website ex. then, it is most likely be an issue with DNS settings on the device.




Article ID: 343
Tue 6/14/22 2:41 PM
Fri 9/23/22 9:10 AM