Installing and connecting to the GlobalProtect VPN app on a Mac


To detail how to download, install, and connect to the GlobalProtect VPN app.


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At Kansas State University, people often need to connect to data or resources on the K-State campus while at home or traveling. The GlobalProtect VPN allows people to connect securely so data remains safe in transit between their computer and the VPN firewall.

If you have Trend Micro antivirus installed on your computer, you MUST uninstall it before installing GlobalProtect VPN.

Downloading and installing the GlobalProtect VPN App

  1. Go to and sign in with your Kansas State eID and Password.

  2. Click Download Mac 32/64-bit GlobalProtect agent.

  1. Click Allow if prompted.
  2. Open the GlobalProtect file. 

    Click the GlobalProtect Install Package

  3. Click Continue.

    Click the Continue button

  4. Click Continue and then click Continue again.

    Select GlobalProtect with the Install Action and click Continue

  5. Click Install.

    Click the Install button to continue

  6. Type the password for your system account and then click Install Software.

    Enter System Password and click Install Software

    Note: For macOS 10.13 and later releases only: you have to allow Palo Alto Networks in Mac Security & Privacy as part of your initial setup. If you are prompted with a system extension block, follow the on-screen instructions to allow GlobalProtect to install the extensions. Go to System Preferences, Security & Privacy, General and select Allow and then close the Security & Privacy window.

    Click Allow to allow Palo Alto networks to connect

  7. Click Close to finish the installation.

Connecting to the VPN

  1. Click the grey GlobalProtect icon on the Mac menu bar.
  2. In the portal address box, type and click Connect.

    Click the GlobalProctect icon, enter and click Connect

  3. Type your eID and password and then click Sign In.

    Note: Type only your eID as your Username. Do not include your email address.

    Type your eID and password, then click Sign In

    Note: If you do NOT use Duo, GlobalProtect will connect you.  If you use Duo, follow the directions below.

Authenticating with Duo

  • Only Duo users are required to follow the next steps.
  • If you need assistance, call the IT Help Desk at 785-532-7722.

Duo users have three options to use to authenticate. What you type is not displayed. Only bullet points appear in the text box.

Perform one of the verification options below:

Note: These options will show up as dots when entered into the VPN's passcode field.

Send Me a Push

  1. In the Enter passcode box, type Push and then click OK to generate a push to your primary DUO two-factor authentication push device.

    Type in Push and click OK
  2. Click Approve on the verification device to verify access.

Call Me

  1. In the Enter passcode box, type Phone

    Type Phone and click OK

Enter a Passcode

Note: This will only work with codes generated by a Duo token. It will not work with the passcodes generated within the Duo mobile app.

  1. Press the button on your hardware token to generate a new code.

    Type in DUO Passcode and click OK
  2. In the Enter passcode box, type this code with no spaces and then click OK.

    Note: If you are not able to connect after several attempts, call the IT Help Desk at 785-532-7722 for assistance.

Disconnecting from the VPN

  1. On the Mac Menu bar, click the GlobalProtect icon.
  2. Click Disconnect.

    Click the GlobalProtect icon and click Disconnect
  3. Click Approve.
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Article ID: 175
Tue 5/31/22 6:50 PM
Thu 2/8/24 1:46 PM

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