Installing and connecting to the GlobalProtect app on iPhones and iPads


To detail how to download, install and connect to the GlobalProtect VPN app.


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At Kansas State University, people often need to connect to data or resources on the K-State campus while they are at home or traveling. The use of the GlobalProtect VPN allows people to connect securely, so data remains safe in transit between their computer and the VPN firewall.

Downloading and installing the GlobalProtect app 

Your iPhone or iPad must be running iOS 10.3 or later to use the GlobalProtect app.

  1. Find and download the GlobalProtect app from the Apple App store. Make sure the app you download has Palo Alto Networks listed at the developer.

  2. In the Address box, type and tap Connect.

Connecting to the GlobalProtect VPN

  1. Open GlobalProtect app, and tap Connect.
  2. Type your eID for Username, and eID password as the Password.

    Note: Type your eID and password. Do NOT enter your email address. 

  3. If you use your iPhone or iPad as your Duo authentication device, type push in the Enter passcode box.

    Enter Push to get a DUO passcode
  4. The push authentication will be sent to Duo on your device.
  5. Tap Allow to authenticate. If you are using a Token for Duo authentication, generate a passcode and enter the code in Enter passcode.
    Note: This will only work with codes generated by a Duo token. It will not work with the pass codes generated within the Duo mobile app.
  6. You are now connected to GlobalProtect.
  7. To disconnect, open GlobalProtect again, then tap Disconnect.



Article ID: 103
Wed 5/25/22 6:38 PM
Mon 2/26/24 4:15 PM

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